COMMUNICATION FOR BUSINESS

tutor's pack

Helena Shaw

ISBN 978-1-85450-239-1 (ISBN-10 1 85450 239 5)

A single, printed, hardcopy version is available at GBP £129.00

This gives you a single tutor, single site licence to copy student material for your own classes.

For multi site and/or multi tutor use you will find our licence scheme save you money and time – the more students the lower the individual unit price.

From as little as £2.50 a student you can use tested, proven materials which will save you time and

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The Tutor's Manual accompanies the electronic and hard copy student materials Communication for Business by Helena Shaw and contains model answers, notes and OHPs for supporting and enhancing class sessions.

The materials in it are copyright protected and all rights are reserved. Licences are available for copying the student materials from Elm Publications, Seaton House, Kings Ripton, Huntingdon PE28 2NJ telephone 01487-773238 or 01487-773254 fax 01487-773359 email elm@elm-training.co.uk

Contents

List of OHPs

Index of Topics and Skills

Case		Case
	Index to topics and skills
1	Kaleidoscope UK	26	The Veterinary Clinic
2	Terra Firma Insurance	27	Using Library Resources
3	Transmitacom	28	Opposite Opinions
4	Woodham Wildlife Society	29	Vulcan Air
5	Durley Grove	30	Nant-Glas Nursery
6	Writing a Summary	31	World of Decor
7	Flow Diagrams	32	Beckingford College
8	Chris Fuller	33	Leisure Properties
9	Filling in Forms	34	A Major Assignment
10	Group Work	35	Sam Heywood
11	Golden Keys	36	Career Steps
12	Software Consultants	37	Carforth College Library
13	Sunspot Travel	38	Greystoke Publishing
14	Tollington Cricket Club	39	Fayrefoods Plc
15	Grimshaw's	40	Far and Wide Travel
16	Infoline	41	The New PC
17	Fairdale Industries	42	Communication Problems
18	Computer Solutions	43	The Data Protection Act, 1984
19	Computer Vision	44	English Errors
20	Premier Printing	45	Childsplay
21	The Local Borough Council	46	Seaview
22	Tapscott Pharmaceuticals	47	A Social Event
23	Milstram Electronics	48	Compass Points Limited
24	Parker, McKenzie and Scott	49	Equal Opportunities
25	Wickerworld	50	What Now !

LIST of OHPs

A	Advantages and Disadvantages of Performance Related Pay
B	Accident Form
C	Directions to the Nonesuch Hotel
D	PC Jargon Explained
E	Telephone Message form
F	Milstram Sports Club, Agenda
G	Curriculum Vitae

Index to Topics and Skills

	case number		case number
A		M
		making a case	28, 35, 38
accident forms	9	making a case, written	18
advertisement design	23, 48	management information	11
advertising, wording	15	managing conflict	35
agendas	5, 23	managing time	34
application form design	39	marketing a small business	46
arguing a case	14	meetings	4, 23
argument versus emotion	28	meetings, agendas	23
assertiveness	8, 35	meetings, communication	35
assessing an argument	37	memo writing	3, 45
		minute writing	23, 35
B		monitor screens and stress	2
bed and breakfast business	46	motivation and pay	3
bibliographical citations	27
books, citing properly	27	N
budgeting, social event	47	newspapers	33
business graphics software use	40	non-verbal communication	8, 35
business information quiz	27
business start-up	46	O
		OCR packages	38
C		order forms	30
card indexing design	26	order of meetings	4
chair role	5	organisational communication	42
chasing bills	31	organising data	41
citing literature properly	27	organising your time	7
committee working	5
communicating, speaking to others	8	P
communicating in meetings	35	PC jargon	17
communicating information	1	PC layout	41
communicating verbally	41	PC media care	45
communication problems	42	PC terms and jargon	12, 41
communication training	1, 20	PCs, types	18
company set-up/structure	46	performance related pay	3
comparing types of PC	18	persuasive writing	15
compiling a CV	36	person specification	39
compiling information	13	personal data, privacy	43
computer terms, explaining	17	petition, compiling	14
computing jargon	12	planning an event	47
concentration, PC screens	2	planning study	7
conference directions	16	plans, sketch	25
conference programme design	16	policy decisions	37
conflict management	8	poster design	14
correcting errors	44	preparation for print	20
costing an advertisement	48	preparing a talk	19
credit control	31	preparing information	28
CV compilation	36	presenting data, figures	40
		presenting information	38
D		presenting information, equal opportunities	49
data management	11	presenting your views	35
data protection	43	press release	33
data search	38	printing preparation	20
designing a filing system	26	privacy of information	43
designing a leaflet	32	problem drinking	35
designing a map	16	problems communicating	42
designing an advertisement	23	proof reading	44
designing an alcohol policy	35	PRP	3
designing an order form	30
designing coursework	34	Q
designing office space	25	questionnaire design	22
direct mail order form	30	questionnaire results	40
distinguishing arguments	28
drinking problems	35	R
		record keeping	26
E		recruiting	39
Elton Mayo & Hawthorne	10	report writing	3, 22, 25
equal opportunities	49	report writing, figures	40
errors in writing	44	researching equal opportunities	49
event management	47	researching information	27, 38
explaining computer terms	17	researching product data	18
		researching small businesses	46
F		resources, library	27
figurework	40
filling in forms	9	S
finding information	13	seating position and health	2
first aid, accidents	9	secretary role	5
form filling	9	selling	15
further study	50	setting up a company	46
		simplifying jargon	17, 19
G		sketch plans	25
gathering information	27	small business	46
giving directions	16	software, explaining terms	12
grammar, correcting errors	44	speaking skills	19
group work	10	spelling, correction	44
group work, social event	47	staff training, simple communication	20
		stress	2
H		studying, plan	7
handling data, survey results	40	summarising	6
Hawthorne experiments	10	surveying customers	22
health and safety	35
health hazard, stress	2	T
		tactful writing skills	31
I		team work	10
in-company magazines	17	teamwork, social event	47
individual information, privacy	43	telephone messages	20
induction programme	34	time management	7, 34
information display	21	tourism information	13
information flow, organisations	42	treasurer role	5
information gathering	21, 28
information quiz	27	U
information searching	38	using figures to make a case	14
information searching, equal opportunities	49
informing staff	29	V
interpreting financial statements	14	visual aids	19
interviewing skills	36, 39	visual presentation	40
interviewing skills, informal	41
IT terms, explaining	12	W
		women and stress	2
J		working in groups	10
job description	39	workplace ballot	29
job hunter’s checklist	39	workstation layout	41
journals, citing properly	27	writing a leaflet	37
judging a policy decision	32	writing a press release	33
		writing a summary	6
L		writing about policy matters	29
lack of communication	24	writing an article	17, 50
lack of consultation	42	writing letters	14, 31
law and small business	46	writing memos	21, 45
legal regulations, small businesses	46	writing minutes for meetings	23, 35
library use	27	writing, error correction	44
library, new service	37

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Jacqueline Wieczorek email - elm@elm-training.co.uk 8^th February 2007

tutor's pack

CONTENTS

LIST of OHPs

Index to Topics and Skills