elm consulting ltd

 

Communicating Well

 

isbn 978-1-85450-625-2

by Myra Duffy and Sheila Ritchie

Course Six

Managing a Small Team

 

The communication ‘bones’ of an organisation: email, letters, reports, internal communications & meetings.

 

1. Round & round  – effective internal communication - different forms, the manager’s role, evaluating your own skills

2. Writing good letters - aims, structure, language, informal letters

3. Not another meeting? - planning, recording & minutes, closing feedback loops

4. Report writing - purposes, resources, preparing information

5. Making presentations - planning, effective speaking/delivery, AV

6. Communicating information & instructions - planning, verbal or written, visual

7. E-mails etc. - using e-mail, evaluating its use, text-messaging

 

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A printed, boxed self-learn course covering the people skills which team managers need.

Free-standing and containing model answers, notes, references & an index to make learning easy.

 

By the end of this course, you should:

 

* be aware of the importance of effective communications;

* understand the role of the manager in promoting effective communication;

* be able to identify the appropriate form of communication for various circumstances;

* know the value of training staff in communicating well;

* be able to add value to the work of the organisation by having a sound strategy for communicating within the organisation;

* be aware of the value of and the pitfalls of technology in effective communication;

* be able to analysis your own communication skills and take any necessary remedial action.

 

Direct from elm consulting ltd:  each course £39.00 + delivery £5 + VAT

 

COMPLETE SET OF SIX COURSES   Managing a Small Team    ISBN 978-1-85450-630-6

Set of 6 courses  £189.00 + VAT, delivery free

Corporate discounts / electronic formats available

 

From third party supplier – per course £59.00 + VAT, full set £279.00 + VAT

 

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telephone ++44 (0)1487-773254 or ++44 (0)1487-773238

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Jacqueline Wieczorek email - elm@elm-training.co.uk  31st May  2007